Question:
Answer:
The most likely problem is that your computer has a pop-up blocker enabled. You will need to disable your pop-up blockers in order to make an online payment. Here are the instructions to do that. Also see attached video:
For Chrome:
- Open Chrome
- Click the Chrome menu in the top right corner (three small dots)
- Click "Settings"
- Click "Advanced" at the bottom of the screen
- Under "Privacy and security", click "Site Settings"
- Go to Pop-ups and redirects
- Next to "Blocked" click the slider to the left which will turn off your blocker.
- Or add the GovQA website under the "Allow" menu.
For Explorer:
- Open Internet Explorer
- Click "Tools" (gear widget at top right)
- Click "Internet options"
- On the Privacy tab under "Pop-up Blocker", select or clear the "Turn on Pop-up Blocker" check box
- Click "OK"
For Firefox (older version):
- Open Firefox
- Click "Tools"
- Click "Options"
- Under Content
- Uncheck box in front of "Block pop-up windows"
For Firefox (updated):
- Open Firefox
- Click "Tools"
- Click "Privacy and Security"
- Scroll down to "Permissions"
- Uncheck box in front of "Block pop-up windows"
For Firefox (updated alternate):
- Open Firefox
- Click "Tools"
- On the top right search bar, type "Pop"
- Below, there should be a "Block pop-up windows" checkbox
- Uncheck box in front of "Block pop-up windows"
For Mac:
- Click "Safari"
- Click "block pop-up windows" OR
- Click "Preferences"
- Click "Security"
- Uncheck box in front of "Block pop-up windows"
For iPhone:
- Go to Settings
- Go to Safari
- Scroll down to Block Pop-ups
- Toggle the button to the left